Help centre

What do you need to do?

Chat with supportWhatsApp, fastest reply Provider communityWhatsApp group, tips from other providers Shiftnet channelWhatsApp channel: releases, outages, tips Send feedbackTell us what is broken or missing Call us+256 741821371 Email ussupport@shiftconnectsolutions.com

Most asked

Where things live

What changed recently

v0.0.43 · 20 Sept 2026
- Bigger withdrawals in Uganda: you can now withdraw up to UGX 5,000,000 at once for a flat UGX 7,000 — the same fee as any withdrawal above 750,000
v0.0.42 · 19 Sept 2026
- Wallet: a new, simpler wallet page — your balance on a card with Push to Bank and Request withdrawal, a 14-day money-in graph, your recent withdrawals, a day picker and a downloadable statement
- Wallet PIN: every withdrawal now needs a wallet PIN that only you know. Set it once with your account password from Wallet → Wallet PIN; five wrong tries lock withdrawals for 30 minutes and alert you. Forgot it? Shiftnet support resets it
- Withdrawal fees in Uganda now follow the amount and are lower for most withdrawals: UGX 1,500 up to 50,000 · 2,500 up to 300,000 · 4,000 up to 750,000 · 7,000 above that. There is no 20,000 minimum any more
- The bell no longer nags about customer payments that are still waiting for a PIN — it tells you when a customer has paid and connected
- Sales: Home internet payments are labelled in the transactions list
v0.0.41 · 10 Sept 2026
- Home: the day-over-day comparison sits only on Vouchers sold, as plain text with a green or red arrow, and the percentage is always between 0 and 100 (measured against the bigger of the two days)
v0.0.40 · 10 Sept 2026
- Phone notifications are on by default: the dashboard asks once to allow them and registers the phone by itself; devices that already allowed notifications are registered silently
- Phone notifications show the Shiftnet logo (and a proper status-bar badge) instead of a white square
- Settings tabs scroll sideways on phones instead of running off the screen

Help centre

What do you need to do?

Most asked

Where things live

What changed recently

v0.0.43 · 20 Sept 2026
- Bigger withdrawals in Uganda: you can now withdraw up to UGX 5,000,000 at once for a flat UGX 7,000 — the same fee as any withdrawal above 750,000
v0.0.42 · 19 Sept 2026
- Wallet: a new, simpler wallet page — your balance on a card with Push to Bank and Request withdrawal, a 14-day money-in graph, your recent withdrawals, a day picker and a downloadable statement
- Wallet PIN: every withdrawal now needs a wallet PIN that only you know. Set it once with your account password from Wallet → Wallet PIN; five wrong tries lock withdrawals for 30 minutes and alert you. Forgot it? Shiftnet support resets it
- Withdrawal fees in Uganda now follow the amount and are lower for most withdrawals: UGX 1,500 up to 50,000 · 2,500 up to 300,000 · 4,000 up to 750,000 · 7,000 above that. There is no 20,000 minimum any more
- The bell no longer nags about customer payments that are still waiting for a PIN — it tells you when a customer has paid and connected
- Sales: Home internet payments are labelled in the transactions list
v0.0.41 · 10 Sept 2026
- Home: the day-over-day comparison sits only on Vouchers sold, as plain text with a green or red arrow, and the percentage is always between 0 and 100 (measured against the bigger of the two days)
v0.0.40 · 10 Sept 2026
- Phone notifications are on by default: the dashboard asks once to allow them and registers the phone by itself; devices that already allowed notifications are registered silently
- Phone notifications show the Shiftnet logo (and a proper status-bar badge) instead of a white square
- Settings tabs scroll sideways on phones instead of running off the screen

What do you need to do?

Most asked

More answers

Where things live

What changed recently

What do you need to do?

Most asked

More answers

Where things live

What changed recently

Most asked

1.How do I make a family bundle? (one code, several devices)

2.What is PPPoE, how do I add a PPPoE customer, and what is the 5% charge?

3.How do I create voucher codes?

4.How do I remove an active person from my network?

5.How do I add a broadband service profile and enforce FUP on it?

6.How do I stop people sharing my internet by tethering or hotspot?

7.How do I get real-time notifications?

8.How do I block a website?

9.How do I contact Shiftnet support?

10.How do I raise a complaint to the Shiftnet support team?

More answers

A customer paid but did not get a code

A voucher code says invalid or already used

My router shows offline or stale

My withdrawal is still pending

My agent cannot log in

How does a broadband customer renew?

How do I change my login phone number or email?

How do I give a staff member limited access?

I do not sell broadband or ads. Can I hide those menus?

Where things live

What changed recently

Most asked

1.How do I make a family bundle? (one code, several devices)

2.What is PPPoE, how do I add a PPPoE customer, and what is the 5% charge?

3.How do I create voucher codes?

4.How do I remove an active person from my network?

5.How do I add a broadband service profile and enforce FUP on it?

6.How do I stop people sharing my internet by tethering or hotspot?

7.How do I get real-time notifications?

8.How do I block a website?

9.How do I contact Shiftnet support?

10.How do I raise a complaint to the Shiftnet support team?

More answers

A customer paid but did not get a code

A voucher code says invalid or already used

My router shows offline or stale

My withdrawal is still pending

My agent cannot log in

How does a broadband customer renew?

How do I change my login phone number or email?

How do I give a staff member limited access?

I do not sell broadband or ads. Can I hide those menus?

Where things live

What changed recently